Terms of Service

Who provides mentionedin.ai

These Terms are a contract between you and us.

mentionedin.ai is provided by mentionedin.ai (KvK 70562431, VAT NL002399377B14, The Hague, the Netherlands). You can reach us at [email protected] for anything about these Terms, your account or your bill. By creating an account or starting a trial you agree to these Terms. If you use mentionedin.ai for a company, you confirm you may bind that company, and "you" means the company.

Your account

You keep it accurate and keep your login private.

• The information you give us at signup must be accurate, and you keep it up to date.
• You keep your login details private and you are responsible for what happens under your account.
• You may only add brands and domains you represent, or that you track for a client who agreed to it.

Plans, trial and billing

Billed by Stripe, with a 14 day trial first.

• Every plan starts with a 14 day trial. A card is required at checkout and nothing is charged before the trial ends.
• After the trial, Stripe bills you in advance for each period until you cancel. EU businesses can enter a VAT number at checkout.
• Plan quotas are counted in engine runs, as described on the pricing page. Unused runs do not carry over to the next month.
• You can cancel any time. Cancellation takes effect at the end of the current billing period and you keep access until then.
• We do not refund partial periods or used packs.
• If we change a price, we tell you by email before it applies to your next billing period.

Acceptable use

Use it to measure and improve visibility, not to abuse the engines or other sites.

• No attempts to get around quotas, reverse engineer the service, or access another customer's data.
• No use of the service to run prompts that are illegal, harassing or designed to extract personal data about individuals.
• No reselling of raw engine access. Sharing reports with your clients is fine.

Results and AI

We measure AI answers faithfully, and we cannot promise what the engines will say.

mentionedin.ai reports what third party AI engines answered when we asked them. Those engines are run by other companies and change without notice. Rewrites and suggestions are produced with AI from the facts you confirm; check them before you publish. We do not guarantee any mention rate, ranking, traffic or sales.

Your data

Your brand data and results are yours.

We process your data to provide mentionedin.ai to you and for no other purpose. When you delete your account, we delete it within 30 days. The Data Processing Agreement at /dpa/ forms part of these Terms for customers acting as controllers. How we handle your account data is in the privacy policy at /privacy-policy/.

Sub-processors

We tell you 14 days before a new sub-processor handles your data.

The companies that help us run mentionedin.ai are listed at /subprocessors/. Before a new sub-processor starts processing customer data, we email you at least 14 days in advance. If you object, email [email protected]. We will try to resolve it, and if we cannot, you may terminate the affected service without penalty.

Liability

Our total liability is capped at what you paid us in the 3 months before the claim.

• Our total liability for any claim is limited to the fees you paid us in the 3 months before the event that caused it.
• We are not liable for what third party AI engines say about you or anyone else.
• We are not liable for indirect or consequential loss, such as lost profit, revenue or opportunities.
• Nothing here limits liability that Dutch law does not allow to be limited, such as for intent or gross negligence.

Suspension and termination

Either side can end the contract, and an inactive account keeps its data.

• You can end the contract by cancelling your plan or deleting your account.
• We can end it with notice by email, or at once if you seriously breach these Terms.
• We may suspend an account for abuse, for breaking the acceptable use rules, or for non payment.
• A failed payment or a cancellation stops new tests. Your data stays readable until you delete your account.

Changes, law and disputes

We email you about material changes, and Dutch law governs these Terms.

We may update these Terms. For material changes we email you before they take effect, and the date at the top of this page shows the current version. If you keep using mentionedin.ai after a change takes effect, the new Terms apply. These Terms are governed by the law of the Netherlands, and disputes go to the competent court in The Hague.